1. AR Reporting & Tracking

• Regular AR Reporting: We provide regular and detailed AR reports that give healthcare providers a clear view of outstanding balances, payments, and aging accounts.
• Real-Time Tracking: Our system tracks AR balances in real-time, providing up-to-date information and alerts to ensure that no payments are overlooked or delayed.
• Comprehensive Financial Insights: Detailed AR reports offer insights into the financial health of the practice, helping providers make informed decisions regarding their revenue cycle management.

2. Timely Payment Posting

• Quick and Accurate Payment Posting: Payments are posted promptly and accurately to patient accounts, reducing discrepancies and ensuring that outstanding balances are updated in real-time.
• Minimized Payment Delays: Our efficient payment posting system minimizes delays, ensuring that revenue is collected in a timely manner and reducing the risk of outstanding balances building up.
• Automated Payment Updates: We use automation to update payments automatically, minimizing the need for manual intervention and reducing the chances of errors.

3. Outstanding Balance Management

• Outstanding Balance Tracking: We actively monitor all outstanding balances and ensure that timely follow-ups are conducted with both patients and insurance companies to ensure full payment.
• Effective Collection Strategies: We use customized strategies for collecting overdue payments, focusing on patient-friendly approaches that prevent financial strain while ensuring payment is made.
• Escalation Management: If necessary, we escalate collections to the appropriate level, working with collection agencies when appropriate, all while maintaining professionalism and compliance.

4. Denial and Discrepancy Resolution

• Claims Denial Analysis: Our team thoroughly analyzes claim denials and identifies the root causes of payment delays or rejections.
• Proactive Denial Management: We proactively address denied claims with detailed follow-up procedures and appeals to ensure that healthcare providers receive appropriate reimbursement.
• Discrepancy Resolution: We handle any discrepancies between expected payments and actual payments, ensuring that all issues are resolved quickly to avoid cash flow disruptions.

5. Payer & Insurance Follow-up

• Insurance Payer Follow-ups: We actively follow up with insurance payers to ensure claims are processed and paid in a timely manner. Our team resolves any issues related to insurance payments to expedite reimbursement.
• Multi-Payer Support: We manage claims and payments from multiple insurance providers, including private insurers and government programs like Medicare and Medicaid, ensuring that all claims are processed correctly.
• Claims Resubmission: In case of payment discrepancies or claim denials, we resubmit claims to insurance providers for prompt reimbursement, avoiding unnecessary delays in payment.

6. Client Communication & Support

• Regular Communication: We maintain clear communication with healthcare providers about the status of their AR balances, ensuring that they are always informed about their financial status.
• Dedicated Support: Our team provides dedicated support to healthcare providers, answering questions, resolving issues, and providing guidance on improving cash flow.
• Customer-Centric Approach: We prioritize client satisfaction, providing transparent updates on AR status and assisting in improving financial processes.